Your clients count on you, as their advisor, to provide top-quality products and services. FlexPlan Administrators can assist by administering a variety of reimbursement and assistance programs as well as serving as a partner TPA for voluntary/worksite benefits.
FlexPlan’s comprehensive customer portal enables 24-hour access for both employer and employee account management and reporting. In addition, it provides customized downloadable forms, answers to frequently asked questions (FAQ), and detailed information about cafeteria plan rules and claim submission.
Whether solving a problem or simply processing claims, FlexPlan measures response times in minutes or hours, not days. We’re committed to responding to each inquiry promptly. There are no automated responses - you get us on the phone or in person when needed.
Traditional or Flex Card Administration
Our services provide you and your clients with “Options” (e.g. traditional or flex card administration, 125 plan, HSA, HRA, DCA, Lifestyle/Wellness Savings Account, among others). This way, employees can either pay up-front for medical expenses with their flex card at qualified locations – thus eliminating their out-of-pocket expense – or submit claims for reimbursement after they are incurred. With either option, FlexPlan handles all claims directly, so your company is free from paperwork hassles.
Full IRS Compliance
In order to protect your company’s interests, FlexPlan guarantees a thorough review of each claim submitted to ensure full IRS compliance. Skilled adjudicators process each submission and contact the employee with any questions, allowing your company to have complete confidence that the administration of your plan is IRS compliant and eliminating the possibility of costly fines and/or termination of the plan.